My Nest will not connect to the network and I have tried all the troubleshooting steps but nothing works. Keep getting the same network W5 error. Please help!
I am sorry for the late reply. I wanted to reach out to you, and see if you are still in need of any help with the W5 error? I would be more than happy to review and take a closer look. Please let me know.
Thanks for replying. No I have still not been able to connect to WiFi and have had difficulties with the nest turning off as it said it needed charging. After a lot of time spent on this, the nest has now been charged using a cable and seems to be holding charge. I have been using the nest but the WiFi issue is not resolved so it very inconvenient.
I just wanted to follow up and ensure you are good to go. Please let me know if you have any questions from here, as I would be happy to take a closer look and assist you further.
Thanks for replying. No I have still not been able to connect to WiFi and have had difficulties with the nest turning off as it said it needed charging. After a lot of time spent on this, the nest has now been charged using a cable and seems to be holding charge. I have been using the nest but the WiFi issue is not resolved so it very inconvenient.
I am sorry to hear you are still running into the issue. I have escalated this to a higher Team who will be in contact with you over the next 24-48 hours. Please be on the lookout for an email from our Team, and let me know if you have any trouble seeing that.
I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble, as I will be locking the thread in 24 hours.
It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.
