09-19-2021 12:57 PM
My Nest will not connect to the network and I have tried all the troubleshooting steps but nothing works. Keep getting the same network W5 error. Please help!
10-15-2021 09:08 AM
Hey clmpc,
I am sorry for the late reply. I wanted to reach out to you, and see if you are still in need of any help with the W5 error? I would be more than happy to review and take a closer look. Please let me know.
Best regards,
Jake
10-19-2021 02:47 PM
Thanks for replying. No I have still not been able to connect to WiFi and have had difficulties with the nest turning off as it said it needed charging. After a lot of time spent on this, the nest has now been charged using a cable and seems to be holding charge. I have been using the nest but the WiFi issue is not resolved so it very inconvenient.
10-19-2021 02:37 PM
Hey clmpc,
I just wanted to follow up and ensure you are good to go. Please let me know if you have any questions from here, as I would be happy to take a closer look and assist you further.
Best regards,
Jake
10-19-2021 02:51 PM
Thanks for replying. No I have still not been able to connect to WiFi and have had difficulties with the nest turning off as it said it needed charging. After a lot of time spent on this, the nest has now been charged using a cable and seems to be holding charge. I have been using the nest but the WiFi issue is not resolved so it very inconvenient.
10-20-2021 11:49 AM
Hey clmpc,
I am sorry to hear you are still running into the issue. I have escalated this to a higher Team who will be in contact with you over the next 24-48 hours. Please be on the lookout for an email from our Team, and let me know if you have any trouble seeing that.
Best regards,
Jake
10-25-2021 10:28 AM
Hey clmpc,
I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble, as I will be locking the thread in 24 hours.
Best regards,
Jake
10-25-2021 02:39 PM
No I have not heard or seen anything and there is no change. Please escalate this issue again.
10-26-2021 11:53 AM
Hey clmpc,
I am sorry to hear you have not heard from our Team. I have made sure to bump your issue, and please let me know if you have any trouble from here.
Best regards,
Jake
10-28-2021 01:40 PM
Hey clmpc,
It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.
Best regards,
Jake