Nest Showing Heat and Cool = can't set by voice

[billyleemyersjr]

Hi, I just got a software update and now can't set the thermostat by voice. I now have two temperatures showing, one in red (presumably heat?) and the other in blue, a/c. This is new. When I say to Google Home "Set thermostat to 75 degrees" it turns on the heat, not good when it is 88 degrees outside. It does work if I set the blue number from the phone app and turn the red number down low. I do miss being able to set it by voice. 

Has this happened to anyone else? Any advice? 

[Jake]

Hey billyleemyersjr,

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[billyleemyersjr]

Hey Jake,
Thanks for getting back to me. I did finally figure it out.

The thermostat got put into cooling / heat mode instead of just cooling. I didn't even know it had such a thing. 

It is still in the 80s in Texas today, lucky us, so once it set it back to cooling only I can now set the temperature by voice.

Thanks for checking in,

>billy

[Jake]

Hey billyleemyersjr,

I am glad to hear you were able to get the issue resolved and everything is working great. With that being the case, I am going to lock the thread. If you run into any questions from here, please feel free to create a new post. Have a good one!

Best regards,

Jake