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Nest e won’t hold the battery charge.

Taxman
Community Member

I have a nest e.  And it doesn’t want to hold a charge.  I have to take it off base to charge but then mu cooling unit stops working and it’s hot here in Florida.   How do I change battery and how do I get one?

thanks

 

4 REPLIES 4

anengineer
Community Member

Since an update on November 2nd my less than one year old gen 3 Nest Learning Thermostat has now stopped working twice now due to a battery /charging issue.  It'll charge on my desk using its USB port,  which I've now done two times.  When I check its "Power" readouts though its settings menu it shows:

Battery - 3.852 V

Vin - 32.45 V

Vout - 32.45 V

lin - 200 mA(c)

All appear to be expected readouts.

Prior to Nov 2nd it worked flawlessly.

Jake
Community Specialist
Community Specialist

Hey all,

 

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

anengineer
Community Member

Has been replaced.

Jake
Community Specialist
Community Specialist

Hey anengineer,

 

Thanks so much for reaching back out and letting me know you are good to go. Glad to hear you were able to get the device replaced and everything is working properly. With that being the case, I am going to lock the thread at this time. If you have any questions from here, please feel free to create a new post.

 

Best regards,

Jake