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Nest Thermostat 2nd Gen will not connect to wifi

MTownRD
Community Member

After years of no problems, I awoke to one of my nest thermostats disconnected from Wi-Fi. It will not reconnect, even after following all the troubleshooting recommendations and resetting my router. I then reset the device and of course am completely unable to reconnect it to my account.  It will not connect to any assisting device, even though I have several in my house, which is a separate, ongoing issue that popped up ever since upgrading to Nest Wifi from Google Wifi. 

please advise on next steps. 

8 REPLIES 8

chicktas
Community Member

I has the same exact problem. I was connected then oneway I woke  up to a message  saying it is offline. I guess it tries to keep on pinging the new Google Server. I reset the network, did not work, I reset the thermostat gen2 again did not work,  the support  person had access to the same problem solving checklist that Google has...nothing more...if they cannot resolve the connection and  if you are under warranty they will simply send   you replacement which again is not guaranteed to work...the Thermostat is not at fault, in my case, as it works fine offline..fingers crossed ...so far....am frustrated as I had spent hours on the phone speaking to the Technician from Honduras.

You are not alone...this happened after migrated from the Nest to Google....it  is probably the google server that is causing issues...my internet works fine including my other Wifi devices...let's hope Google fixes this issue soon...

MTownRD
Community Member

Thank you chicktas for letting me know about your experience! Yes, hoping  something can be done to fix these connectivity issues. Makes me worry about buying another nest device of any kind as I’m not sure it will connect to my overall system. 

Jake
Community Specialist
Community Specialist

Hey there,

 

Sorry for the late reply. I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps if your device is showing offline. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

chicktas
Community Member

Jake

Thnx for the response. My nest offline works so far so good, I will try connecting later..

Cheers.

 

Jake
Community Specialist
Community Specialist

Hey there,

 

I am glad to be of help. Please let me know if you have any trouble connecting your device, as I would be happy to review.

 

Best regards,

Jake

aatienza
Community Specialist
Community Specialist

Hello there,

 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.
 

Thanks,
Archie

chicktas
Community Member

I will ry later when it gets warmer in Canada to connect to the internet...right now it is definitely not reliable...in most cases it fails and it succeeded once but then the next morning when I checked to see if it was still connected, it was not....so it keeps on trying...I tried everything all over again and reset it but no go so while we are in winter season, I will just use the nest as a manual thermostat unfortunately...in Spring I may try again..thnx for listening...but I am not the only one having connection issues...cheers

chicktas
Community Member

That makes two of us. Not sure if Nest products will be that reliable in the future. thnx for sharing. stay safe.cheers