Nest Thermostat 3 shows wrong time

[AdamZed]

I've had my Nest Thermostat 3 (Learning Thermostat) for a year and it hasn't missed a beat. In the last few days, I've noticed that the schedule function wasn't working properly, as the heater would stay on after I've programmed it to turn off. I eventually realised that the Nest unit is showing the incorrect time - it's slow by exactly 30 minutes. 

After a bit of Googling and checking virtually every forum with this same issue, I have done the following:

- performed a factory reset

- ensure my correct address is showing in the Google Home, Google Assistant and Nest apps

After implementing a fix, the time would show correctly for a few minutes, and then would revert to the incorrect time (30 minutes behind my current time).

HELP please! 

[AdamZed]

@GarrettDS keen to get your input here please, as I saw you've investigate something similar before (https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Wrong-time-setting-on-Google-Nest/m-p/3...)

[bcap01]

Did you have any luck resolving this @AdamZed ? I am having the same problem. The only way the time stays correct is if i disconnect from wifi which kind of defeats the purpose of having a 'smart' device!

[AdamZed]

Unfortunately not. The time keeps ‘bouncing’ around multiple times throughout the day, so it’s either exactly at the right time or exactly 30 minutes behind. My address and postcode are correct in every possible app (Google Home, Google Assistant, Nest), so I am at a loss.

I have tried reaching Google support on a daily basis, but they’re just hopeless… the chat function says it’s a 20 minute wait…. Two hours later I’m still in the queue.

My guess is there’s some error at Google’s end which is causing these time fluctuations, and that a simple software update at their end will resolve it all.

[EdwardT]

Hi folks,

Thanks for reaching out and I'm sorry to hear that you're having an issue with the schedule of your Nest Thermostat. I'd love to know more about this and I have a few questions:

• What's the type of Nest Thermostat do you have?
• What's the version of your Google Home app?
• What's your location?

Looking forward to your response.

Thanks,

Edward

[AdamZed]

Hi Edward,

Thanks for making contact.

I have a Nest Learning Thermostat, I am running v2.53.103 of Google Home (iOS) and I live in Melbourne, Australia.

Cheers,

Adam 

[EdwardT]

Hi AdamZed,

Thanks for the update. When it's showing the incorrect time, does the address change?

Thanks,

Edward

[AdamZed]

Hi @EdwardT,

No, never. The time change can occur multiple times (5 or 6) during any given day. I’ve tried to see if there’s a daily pattern, but I can’t find one. I’ve done a full factory reset on the Thermostat itself, deleted the Google Home and Nest Apps and re-installed… I’ve even entered my neighbour‘s address as my home address in Google Home, but it keeps occurring.

Thanks,

Adam

[EdwardT]

Hi AdamZed,

Thanks for the update. Since the Nest Thermostat isn't available in Australia yet, could you tell is if you're using the North America version or the EU version?

Thanks,

Edward

[AdamZed]

Hi Edward,

The learning thermostat was available in Australia, but is now discontinued. Link to Google’s AU store for your reference:
https://store.google.com/au/product/nest_learning_thermostat_3rd_gen?pli=1&hl=en-GB

How would I find out what version of the thermostat I have? The model number is  DISPLAY-3.6. Can I email you my serial number?

Thanks,

Adam

[Ryan_G]

Hi AdamZed,

Thanks for being here in the Google Nest Community.

There are a couple of ways for us to determine which Nest Thermostat you're using. Check out this article to find more.

You could also take a photo of your thermostat display and attach it to your reply.

I hope to hear from you very soon.

Regards,

Ryan

[Ryan_G]

Hey folks,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

Best regards,
Ryan
 

[Jake]

Hey all,

I wanted to follow up with you. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

[AdamZed]

Hoping to get some help from Google’s community specialists… @EdwardT @Jake @GarrettDS @rgaila @CristianC @AnaM