Nest Thermostat E won't stay charged and won't connect to app

[elias_pie]

I've had a Nest Thermostat E for just over 1 year and have started to have some issues with it holding a charge. When I charge it via micro usb, the charge only lasts for about 24 hours after I replace it on its base. I tried to troubleshoot using a guide on the community page and reset the thermostat, but now it won't connect to the wifi or the nest app. I reset again, the same problem. Please let me know what I can do!

[Jake]

Hey elias_pie,

Apologies for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Mgbroermann]

I too am having this same issue, what are the steps for correction?

[Jake]

Hey elias_pie,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[africker]

I've had the same issue.  At first it took a charge for a while, like maybe a day, but now I'll charge it all day and it just dies on the base.  

[Jake]

Hey africker,

Apologies for the late reply. Having charging issues is never ideal. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey africker,

Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[BMc]

I’m having a similar issue. Is there any fix or help??

[LakitaJ]

I’m having the same issue.. How is this fixed?