Nest Thermostat E

[alamonica]

Just moved in to a new apartment that has a nest thermostat.  Having trouble getting it to connect to the wifi.  No matter what we do it doesn't connect to our wifi, it shows up as a choice but doesn't connect to it.  How do we clean out the previous occupants information, if that is indeed the issue?

Thank You

Anthony LaMonica

#

[David_K · Accepted solution]

Try these steps:

1. Factory reset the thermostat.
2. If you haven’t already, download the Nest app on a phone or tablet.
3. On the Nest app home screen, tap the Settings cog.
4. Tap Add product. The app will switch to a camera view to scan the thermostat’s QR code.
5. On the thermostat, press it to open the quick view menu and tap the Settings cog.
6. Turn the ring to select Nest app and press to open it.
7. Select QR code. Your thermostat will show you a unique QR code to scan with the app. If it doesn't, tap Continue without scanning in the app and select Get entry key on your thermostat instead.
8. Follow the remaining steps in the Nest app.