Nest Thermostat - I think it’s possessed

[Suzanne2]

I had a Nest Thermostat installed yesterday. We are having quite a few issues and had the service man back out today. 
1.  The screen goes black - it doesn’t turn on when you walk up to it or even touch it. When it does turn back on it shows the google icon like it’s rebooting. We checked the wires and it’s juiced up properly. 

2.  I set the temperature in the app but it only

sometimes saves the settings.  

3. It goes offline constantly. 

 HELP! This has been quite a nightmare. 

ike I said the installer came back out today, it did the blank screen for him, he reset it and then it turned on when he walked up to it. Since he left I haven’t been able to get the screen to turn on. 

[Patrick_Caezza]

How is it wired? Can you post a picture of the wires connected to the base?

[Bearnard]

Try and press and hold the screen until the Google logo appears. This is considered a restart.

I am having a similar issue today. After I had the Nest thermostat 3rd gen running very well for more than a year and a half, we woke up this AM with the house at the away eco temperature.  When my wife wanted to up the temperature the Thermostat did not respond to the turning of the ring. The proximity sensor was also not working.  I checked the app and it stated that it went off-line about 3 hours prior.  So multiple restarts and sub resets were followed by a factory reset. This brought the thermostat back and after logging into the network it still showed offline on the app. It is connected the internet and shows the weather forecast, but remains offline on the app.  Removed the thermostat from the account, reinstalled the app but now I cannot get it back onto the account. Tried both iPhone and Android apps.  Currently it is again in its unresponsive state. 

[Jenelyn_O]

Hi there,

Chiming in — I just want to follow up if you're still encountering the issue. Please let me know as I'll be willing to assist you from here.

I appreciate your help, @Patrick_Caezza, and @Bearnard.

Best,

Jenelyn

[Jenelyn_O]

Hi there,

I wanted to follow up and see if you still need help. Please let me know if you're still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Jenelyn

[Markjosephp]

Hello folks,

Thanks for assisting, Jenelyn.

@Suzanne2, I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours. 

Regards,

Mark