Nest Thermostat STILL not showing daily Usage

[Saltmac]

My Nest thermostat has not been showing usage for over 2 months now. Nest support said it is a known issue and they are working on it, However I have been reading about this problem since January 2021, so it seems to be longstanding. Has anyone found a workaround? Am getting desperate now and feeling v angry that Nest thermostats are still being sold with so many unresolved faults. Help appreciated. Thanks

[EdwardT]

Hi Saltmac,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this and I have a few questions:

• What type of Nest Thermostat do you have?
• Can you still see the detailed usage if you tap on the day?
• What's the case number of your interaction with our team?

Thanks,

Edward

[EdwardT]

Hi Saltmac,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[Saltmac]

Hi Edward, last time I was at the property I could see the usage on the nest thermostat but not on the app, even if I tap on the day. As I haven’t been there for a while, I don’t know if it’s still showing usage on the thermostat. I have a learning thermostat but the learning part is switched off. I will have to find the case number and get back to you shortly. Hope you can help. Thanks

[Saltmac]

Hi Edward, the last case number was Your Google Support Enquiry: Case ID [5-3723000032925] 

[EdwardT]

Hi Saltmac,

Thanks for the response. We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

[EdwardT]

Hi Saltmac,

I'm checking back in. Were you able to fill out the form? Let us know if you have questions and we'd be glad to assist.

Thanks,

Edward

[Princesss]

Hi Saltmac,

Chiming in-- have you had the chance to fill out the form? 

Best,

Princess

[Princesss]

Hello there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Nest Thermostat and we'd be glad to assist you further.
 

Best,

Princess