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Nest Thermostat STILL not showing daily Usage

Saltmac
Community Member

My Nest thermostat has not been showing usage for over 2 months now. Nest support said it is a known issue and they are working on it, However I have been reading about this problem since January 2021, so it seems to be longstanding. Has anyone found a workaround? Am getting desperate now and feeling v angry that Nest thermostats are still being sold with so many unresolved faults. Help appreciated. Thanks

8 REPLIES 8

EdwardT
Community Specialist
Community Specialist

Hi Saltmac,

 

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this and I have a few questions:

 

  • What type of Nest Thermostat do you have?
  • Can you still see the detailed usage if you tap on the day?
  • What's the case number of your interaction with our team?

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Saltmac,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

Saltmac
Community Member

Hi Edward, last time I was at the property I could see the usage on the nest thermostat but not on the app, even if I tap on the day. As I haven’t been there for a while, I don’t know if it’s still showing usage on the thermostat. I have a learning thermostat but the learning part is switched off. I will have to find the case number and get back to you shortly. Hope you can help. Thanks

Saltmac
Community Member

Hi Edward, the last case number was Your Google Support Enquiry: Case ID [5-3723000032925] 

EdwardT
Community Specialist
Community Specialist

Hi Saltmac,

 

Thanks for the response. We'd like to know more about this. Please fill out this form so we could investigate further.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Saltmac,

 

I'm checking back in. Were you able to fill out the form? Let us know if you have questions and we'd be glad to assist.

 

Thanks,

Edward

Princesss
Community Specialist
Community Specialist

Hi Saltmac,

 

Chiming in-- have you had the chance to fill out the form? 

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hello there,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Nest Thermostat and we'd be glad to assist you further.
 

Best,

Princess