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Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

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Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
  • 22029 Views
  • 0 replies
  • 6 kudos

My Nest thermostat does not turn on the furnace

My Nest thermostat is fully connected to my Google home, all the wires are inserted properly (C,W &R) but it still does not turn my heater on. I am out of ideas on what is wrong with this.

mrbing by • Community Member
  • 6997 Views
  • 25 replies
  • 1 kudos

Heatlink Not Working

My heatlink has stopped working for no reason. Not resetting and no lights fuse replaced in switched spur but still no joy. How do i replace or return unit, only fitted October 2022

Second temperature sensor schedule

I added a temperature sensor in my bedroom. Is there a way I can adjust the schedule when this sensor is used? Currently is is based on “night” which is set to 9:00 pm. Can I change that?

Alanrr by • Community Member
  • 1411 Views
  • 9 replies
  • 0 kudos

Dead Heatlink and emergency mode not working

Have a Heatlink that’s died and been on chat with google to sort a replacement. That’s booked in. However we have no heating. Google sent me instructions to manually override and plug in a USB charger into the Heatlink, but no joy. I get the green li...

rhysgwyn by • Community Member
  • 453 Views
  • 1 replies
  • 0 kudos

Thermostat offline in nest app

Nest thermostat (installed by a professional) shows its connected to wifi and works properly, but the nest app on 2 iphones shows the thermostat is offline. Please help fix this problem as having the app is the only reason we purchased the Nest. I’ve...

athome1 by • Community Member
  • 762 Views
  • 4 replies
  • 0 kudos

Second power connector not free?

We are trying to install a second Nest Thermostat and need (according to the setup screen as we go along) a "free power connector." We needed this connector for the first Nest we installed and successfully ordered it for free on Monday.Today despite ...

Google Nest Gen 3

I’m looking to add a Nest 3 to my boiler and found three different versions s at local retailer. Can anyone advise the difference between these models?500RV - 9328x - 4435Xthanx

KC743 by • Community Member
  • 891 Views
  • 3 replies
  • 0 kudos

Nest Thermostat Connection Issue

Hi there,I'm following up on my previous correspondence with your team.I had an issue with getting my thermostat connected to the wifi and Nest app. We tried different solutions but it did not work. A case has been opened for me and the issue has bee...

Farinaz by • Community Member
  • 2316 Views
  • 16 replies
  • 0 kudos

Water pump running?

Hi, I have noticed after my boiler service, that the pump runs continually,during the hot water schedule. The pump runs even when the cylinder stat is satisfied. The heating engineer is suggesting that it's coincidence " bad timing"that the 3 port va...

A1wil by • Community Member
  • 666 Views
  • 3 replies
  • 0 kudos
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