cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

Help Center

Forum Posts

Start a conversation

Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
  • 21797 Views
  • 0 replies
  • 6 kudos

Nest thermostat changing temperature

So I have been working at home for the last few days and I am noticing that the temperature set on the stat is 30°C when it is supposed to be 15°C. Now getting concerned about how often this happens when I'm not here. Yes all of the smart features ar...

Mike_Ely by • Community Member
  • 645 Views
  • 3 replies
  • 0 kudos

Minimum Temperature

I can't change the minimum temperature to anything less than 9 degrees. Meaning the heating coming on in the middle of the night. I've been on the App and have been able to amend the Eco Temperature to 5 degrees but that hasn't let me now reduce the ...

Dymondm by • Community Member
  • 2064 Views
  • 7 replies
  • 0 kudos

My heat link has died

Hi,Our nest thermostat was working perfectly yesterday and has done for 3+ years and this morning the heat link is completely dead. No power at all. We have checked the fuse, and switched off and on the mains and there is still nothing. When I plug i...

stuartemj by • Community Member
  • 751 Views
  • 3 replies
  • 0 kudos

No wifi and unable to unlock

Nest not connected to internet and I am unable to unlock it with any of the pins I’ve used. Is there a way to reset it so I can unlock it?

rmrmrmrm by • Community Member
  • 1673 Views
  • 10 replies
  • 0 kudos

frozen on start-up

updated our wifi and now our nest is stuck on the start up screen. It won't connect via bluetooth. I've already removed the batteries to reset it and it still shows the start up screen once I place the batteries back in. I held the side of the thermo...

Jedill by • Community Member
  • 709 Views
  • 3 replies
  • 0 kudos

Eco does not go lower than 60F

While away for months I can’t set eco mode lower than 60F. Since I am away in winter 50 F would be sufficient but system won’t let me do it.

Jrcstwo45 by • Community Member
  • 1571 Views
  • 9 replies
  • 0 kudos

Code for thermostat to reinstall

I was having an issue saying Offline on my iphone. After 3 hours and trying everything decided to uninstall app. Now can't install app because can't find box with code.Hope someone can help.Elissa

Bootsie by • Community Member
  • 978 Views
  • 4 replies
  • 0 kudos
to vote
Labels