Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
No Heat! Thermostat thinks everything is fine
Had six hour power outage on December 15. I have no error messages woke up to no heat and cannot get the heat to come on nest thermostat says the equipment is working but I’m getting no heat. I reset the thermostat twice and still no heat I turned of...
Nest thermostat lost password
Lost password and tuned off internet by mistaken
Nest learning thermostat no longer controlling humidity levels
We had an Aprilaire humidifier installed a few years ago and the HVAC technician connected it to the Nest. We were able to control the humidifier levels using the Nest App however this year it does not appear to be working correctly. In the past, Whe...
Heater making loud sound with strong smell.
Good morning, it’s the dead of winter, Christmas Eve 2022 wouldn’t you know it my heater makes a dull humming sound. It’s three 3 AM. What to do now? I happen to be on the couch up late when this happens. So it only took a few moments to notice a pro...
No option for "heat pump balance" with 2 stage HP and aux heat
I'm using a Nest Learning Thermostat with a 2 Stage Heat Pump with Aux Heat system and there is no option for Heat Pump Balance on the Nest or in the app. I have a 2nd 1 Stage Heat Pump wired very similar except for the 2nd stage wire (Y2) and it doe...
Nest is struggling to reach set temp.
As we may all know, a lot of us are dealing with the blizzard on the east coast. I live in GA and experience a 1-2sec outage. Since then my best thermostat has not been able to reach my set temperature. I have it set for 75 and the most the indoor te...
Nest Learning thermostat e79 after power outage
Have two new learning thermostats installed working fine. A couple days later, we've had intermittent power failures due to high winds in the area- one lasting an hour, others only briefly. The thermostats stopped operating the furnaces and presented...
Google nest thermostat offline
Currently not home thermostat is showing offline anyway to troubleshoot from current location
Nest learning thermostat
If I am away for a few days and eco mode comes on automatically and I want to have the house warmed to the set temperature before I get home can I set HOME/AWAY to HOME remotely in advance of my arrival back home and that will switch off AWAY and ret...
Heat is on but temp isn’t rising
Currently away for holidays and a blizzard has been happening for a day in our house location. Heat is on according to the home app, but our house temp is dropping. We are unsure if it is actually on and working or if there is an issue with furnace. ...
