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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
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Learning Thermostat entry key

replaced an older thermostat with a new Learning Thermostat. It is connected to wifi but cannot connect to my app. The entry key is only 6 digits and the installation procedure calls for 7.

todds1 by Community Member
  • 378 Views
  • 4 replies
  • 0 kudos

Nest E Gen1 o/b

I have a Nest E gen1. Everything was fine until my AC failed. The HVAC man replaced the old AC condenser with a heat pump (for AC only). Now it runs but produces no cold air. There is no wire in the o/b connection. Could this be my problem?

david152 by Community Member
  • 236 Views
  • 3 replies
  • 0 kudos

Nest Thermostat Scheduling Terrible

I purchased the nest thermostat assuming google developers understood basic application development; I figured I'd be able to schedule my temperature like any other past device, but the device would be more aesthetically pleasing. To my surprise what...

Nest won’t connect to google home app

I’ve tried all suggestions & no problems with Wi-Fi. I paid $100 for hvac guy google set up to install & week later, best disconnects fm google home app, where hvac guy quickly sets for me & I was like- ok. He told me I can change in app. It’s hot su...

My Heat Link has no light

Hi there,I have 2 thermostats (3rd learning) and one of the heat link has no light, where as the other one has green light - upstairs and down stairs dual zoned). Tried to press the button just to get any light, but no luck. Pressed over 20 seconds t...

Sienna8 by Community Member
  • 310 Views
  • 6 replies
  • 0 kudos

Nest

Hello. I have a Nest model 1.4 thermostat that’s issued a low battery alert. Will the thermostat function and work on its current schedule until I’m back on location in 6 months if backup batteries die? System’s set to hold with A/C going on at a hig...

Sbf907 by Community Member
  • 363 Views
  • 5 replies
  • 0 kudos

Temperature display

Does anyone else have trouble with their thermostat not displaying the temperature. Mine keeps coming up with nestrenew.google.com. I’ve pulled the batteries and put them back in but nothing changed. Any suggestions?

GZanger by Community Member
  • 218 Views
  • 3 replies
  • 0 kudos

WiFi Connection Problems

I suddenly lost WiFi connection from my 3rd Gen Thermostat, and have been unable to get it back. I have tried all the trouble shooting ideas from Nest but with no success. I also have a Nest Doorbell which is working absolutely fine. I have removed t...

Resolved! Thermostat E display off-centre

Just got a new Thermostat E which works well but the circular display is off-centre. Is there any way to correct this?

nest-display-small.jpg
ianhay by Community Member
  • 431 Views
  • 4 replies
  • 0 kudos

Away setting

I have new Nest thermostats in 4 different buildings. Even though I have presence sensing turned off on all of them, the thermostats go into Away setting on their own in my different buildings at different times. I keep changing them back to Home, bu...

CarlN by Community Member
  • 204 Views
  • 3 replies
  • 0 kudos
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