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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Nest Renew: How are you preparing for an electric future? Read more

Featured Posts

Home/Away Assist, returning home always stuck in eco mode Read more

Forum Posts

W5 error

I can't connect my nest thermostat to WiFi and have spent hours on chat support going through all the troubleshooting. Now they want a pic of the w5 error, but I can't seem to find it again. I am so frustrated

Christa by Community Member
  • 8 replies
  • 0 kudos

Heat link

The heat link is dead, I have tried the re-set and it has no lights. I bought this last year? I am right to understand that it has 2 years warranty?

Gagan by Community Member
  • 2 replies
  • 0 kudos

Help wiring a Nest E Thermostat - no existing thermostat

Hi, We have a Baxi Victoria Condens 24/24 F combi-boiler here (in Mallorca) which was installed last year. Turns out that they did not install a thermostat at the time.I already bought a Nest E thermostat but the plumber is not so keen about installi...

Baxi Diag.jpeg Baxi.jpeg
MGG by Community Member
  • 4 replies
  • 0 kudos

Resolved! Nest Heatlink - no power, dead unit

Hi,I have a 3rd gen nest thermostat that will no longer connect to my heatlink, the thermostat itself looks fine. The heatlink was installed in July 2020 and has been working fine up until last week. We've had no power cuts and no maintenance on the ...

Nanor by Community Member
  • 6 replies
  • 2 kudos

Nest 3rd Gen - Hot water without internet?

Hi All,I fitted my Nest 3rd Gen thermostat about a year ago and all seems good.One thing I would like to know is should the hot water (water tank) scheduling still work if internet access is unavailable?So a few weeks back I woke up to find the inter...

Gonch1980 by Community Member
  • 5 replies
  • 0 kudos

Google Nest E stuck on black screen with with update logo

Hi there, I have seen many threads that were already closed but my Nest E thermostat is stuck on the black screen, we’ve tried already all recommended trouble shooting. Let the battery die down over night, put it into the PC with USB cable, attempted...

jlsm11 by Community Member
  • 6 replies
  • 1 kudos

Nest thermostat alerts

I need an alert when there is a power outage and my furnace will not be able to run. I have a UPS on my internet so WiFi will be available.A push notice at the safety temp may be too late if my UPS has already run out. I can't afford to let my pipes ...

GaryH4116 by Community Member
  • 4 replies
  • 1 kudos

Thermostat wiring Help

 The top picture with labeled wires is coming straight out of HVAC system and then into the old thermostat converter box, with only red/white/green/blue (no yellow) exiting. I idiotically didn’t take a pic of the old wiring, but I know there was a ju...

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