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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4536 Views
  • 0 replies
  • 5 kudos

Thermostat switched off by auto schedule

My Thermostat has twice recently switched itself to OFF mode. Why?How do I prevent it?Will it turn itself back to on (Heat or ECO) via auto schedule?Help.

CMD by Community Member
  • 621 Views
  • 10 replies
  • 1 kudos

2nd Gen Dock issue?

 I've had my 2nd Gen Nest since 2012. It seemed to work just fine, but it NEVER recognized my "C" wire. This wasn't a problem until we upgraded to a Dual Fuel system yesterday (added a heat pump) and the thermostat refused to finish it's setup until ...

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rhouse21 by Community Member
  • 219 Views
  • 3 replies
  • 0 kudos

Short cycling a/c

No the unit is an AC and well short cycle. The fan and compressor will come on and then shut off after some seconds then back on. It does have a C wire.

Justjoe by Community Member
  • 416 Views
  • 3 replies
  • 2 kudos

Refund

I have been waiting for a refund for 6 months on a thermostat. I have called google at least 5 times and have countless case IDs. I've given them the tracking number and have yet to receive a refund. They always tell me they are going to have a super...

Krystal1 by Community Member
  • 414 Views
  • 6 replies
  • 0 kudos

Resolved! Nest thermostat compatibility

 is this nest compatible? I don’t think so. Labels are 1,2,3 if you can’t see em.

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Jnew by Community Member
  • 358 Views
  • 4 replies
  • 0 kudos

Report an individual rooms temperature in HOME app? Thermostat?

I have a wine cellar that I try to keep at a certain temp using an in-house unit. I also travel a lot, and would like to be able to see the internal temp of that room while away from home. It appears to me, that the Nest temp sensors are only meant t...

EGuido by Community Member
  • 234 Views
  • 3 replies
  • 1 kudos

My heat pump thermostat only has two wires connected

Hi,I am wanting to buy a simple nest thermostat but I have some questions about compatibility. my current thermostat (heat pump system) only has two wires connected. R and C. My C is white and I read it's normally blue which is a little odd. Also, I ...

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treygrif77 by Community Member
  • 491 Views
  • 10 replies
  • 0 kudos

Cannot connect nest thermostat to home app

I installed my first nest thermostat yesterday. Spent several hours trying to get the thermostat to connect to the app. The thermostat worked fine - it is powered on, controls the AC, and is connected to both the wifi and my account. However, I consi...

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JeremyD by Community Member
  • 290 Views
  • 3 replies
  • 0 kudos
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