Nest Thermostat WiFi connection on Home app offline

[JS5]

Since adding Nest Doorbell, nest thermostat has gone offline on my Home App yet thermostat itself is online. Home do I get the thermostat back online in my Home App?

[Jhonleanmel]

Hi JS5,

Thanks for posting ― let's get this sorted out.
 

Give these steps a try:

1. Restart your Wi-Fi router by unplugging it from the power for 2 minutes.
2. Reinstall your Nest app.
3. Restart your Nest Thermostat.

Keep us posted.

Best,
Mel

[EmersonB]

Hi everyone,

@JS5 how's it going with your Nest Thermostat? were you able to perform the steps suggested above? We'd be glad to hear from you — We'd like to make sure everything is working.

Thanks for answering, Mel.

Regards,
Emerson

[Markjosephp]

Hello JS5,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours.

Thanks,

Mark