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Nest Thermostat and G-Suite Email Addresses

cogarooni
Community Member

WTF, beggars belief that I cant use any of my various G-Suite email addresses to manage the Nest Thermostat and I have to work around it by setting up another gmail account.

Not that old chestnut again I hear you all say - yes hello Google what on earth are you playing at!

In a moment of madness I took advantage of a black friday discount to buy the Thermostat without doing my research - what an idiot.  Happens I just got a new 8 week old dachshund puppy - he is so cute! But now I need to leave the heating on overnight for the little fella but I need to be able to turn the temp down. Kerching get one of these new ones which I can program.  Cant do that with the old tech.  

Very excited get it all unpacked then start by trying to instal the app and then the madness is revealed.

Ive got a free G-Suite account Ive used for donkey's years, Ive got a paid account with several users and Im the administrator and still I cant use either.

Ive bought google products, pixel 4a, great phone, wifi excellent, and then all of a sudden this issue pops up.

Google are you trying to lose your customers?  Sort it out PDQ.

6 REPLIES 6

GarrettDS
Community Specialist
Community Specialist

Hey there,
I appreciate you taking your time to let us know about a feature that you would like to see. Feedback like this helps us constantly improve our products and services by knowing what we are doing right and what we can work on.

Please let us know if you have any other questions. 

Best regards,
Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

cogarooni
Community Member

did thanks Garrett and I drafted a reply but thought why am I wasting more of time.  Just the usual corporate double talk.  I get it I really do, Im a vet of telecoms and tech industry, fixing issues and problems involves triage and deciding where your resources are best spent.  There is tech issues and marketing positioning questions too.  Does this mean that actually Google arent really committed to Nest products despite spending $3.2 b for the co and will have to replace it in the not too distant future?

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Sorry to hear that you're not happy with the response. Unfortunately what you're asking is a feature that is not currently available, but as stated I'm happy to take this feedback and pass it forward. 

 

Please let me know if you have any other questions. 

Best regards, 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS