Nest Thermostat with W5 error

[blb63366]

I have a nest thermostat with wifi connection issue.  Presents W5 error.  Have tried all steps recommended for resolution with no success.  I performed a complete reset of device  and now posts a w15 which device is unable to connect thru wifi.  Found article online that indicates this is a known issue and that I may not be to resolve myself.

suggestions 

[Frustratedddd]

You are correct, it's a very well known problem, fried wifi chip is the normal.

You can try reset network a couple of times, but I think you will not get much satisfaction.

However what did Nest say when you rang them or contacted them?

[Jake]

Hey blb63366,

Apologies for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey blb63366,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Jake]

Hey blb63366,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake