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Nest Thermostat can’t find wireless connections

AMcNeill
Community Member

Nest thermostat can’t find WiFi connections with w5 error. I have tried resetting and all troubleshooting solutions but no success, “searching” wheel just goes round constantly, no other devices have connection issues.

3 REPLIES 3

ai
Community Specialist
Community Specialist

Hello AMcNeill,

Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. 
Much obliged,
Ai

Jake
Community Specialist
Community Specialist

Hey AMcNeill,

 

I just wanted to reach out and ensure you are good to go. Please let me know if you have any questions from here.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey AMcNiel,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions from here, please feel free to create a new post.

 

Best regards,

Jake