Nest learning thermostat.

[Bouchie18]

I have three of these same thermostats and two haven’t given me any problems. However, one of them has refused to connect to internet for a couple months. And it’s driving me insane. I have tried every troubleshooting tip available on line, and i continue to get the extremely common W5 error, which means I have a fried WiFi chip. After reading posts from three years ago, and recent posts stating the same issue, crazy a company like Google hasn’t fixed this issue by now! 

 WIFI and Connectivity Issues 

[DRock]

Correct, after a while they refuse to connect to the internet. They say you can still set them manually though! Why would I buy a wifi thermostat is I could set it manually??? No solutions in three years!

[ai]

Hello Bouchie18 and  DRock, 

Thank you for your patience with us! Sincere apologies that we were unable to reach a resolution much earlier. We've created a case for your devices to send to our support team. Be on the lookout for an email from us in your inbox soon. 
Much obliged,
Ai

[Jake]

Hey All,

I just wanted to reach out and ensure everyone is good to go. Please let me know if you have any questions from here, as I am more than happy to help out.

Best regards,

Jake

[Jake]

Hey all,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions from here, please feel free to create a new post.

Best regards,

Jake