Nest Thermostat - cannot see hot water schedule

[leonloberman]

If I try and connect via iOS to see my HW schedule, it just shows all the days for about 1 second, no settings and then closes down the page.

Also, if I try and view it via web, it just brings up a blank page

[GarrettDS]

Hey there leonloberman, 

Thank you for letting us know about this issue and I can understand how confusing this must be. I just want to confirm from what country this device are installed? Also please provide the make and model of the thermostat for us to provide accurate troubleshooting for each device.

Please let me know if you have further questions.

Best regards, 

Garrett DS

[leonloberman]

Hi GarettDS

It is a Nest Learning Thermostat 3rd Generation and is installed in the UK

Thanks

Leon

[GarrettDS]

Thanks for letting us know. We have different troubleshooting for US thermostat to EU devices. You may check this link for more information about our Support in EU.

Best regards, 

Garrett DS

[leonloberman]

Yes but that doesn’t get me anywhere - I can’t get through to a ‘real’ person ☹️

[GarrettDS]

Hey there, 

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

Have a great day. 

Garrett DS

[leonloberman]

Thanks will try and contact them

[GarrettDS]

Hey folks, 

It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread. 

Have a great day. 

Garrett DS

[GarrettDS]

You should be able to use that link to then get to the Contact us button at the bottom. 

Please let me know if you have any further questions or concerns. 

Best regards, 
Garrett DS