Nest Thermostat connected but not contactible?!

[stasitemanager]

Hi

Nest Learning thermostat installed in a school. It is connected to the WLAN and I have setup a reservation so I know what I/P address it gets. 

The device responds to a PING and the display on the thermostat states "Online" but all attempts to contact it via https://home.nest.com/ fails; I get the "offline" screen. 

Just guessing, but the school broadband is notorious for having all ports closed so I suspect this is the cause of the behaviour I'm seeing. If this is the case, is there a list of ports that need to be opened and\or port forwarding required?

If I tether it to my phone; it works flawlessly.

Regards

John

[David_K]

Unfortunately, there is no documented list of ports/protocols you would need to allow, as it is a consumer product, where this kind of blocking is extremely uncommon. Can you use the product this is doing the blocking to see what traffic is being dropped, and whitelist it?

[Markjosephp]

Hello foks,

I wanted to stop by and see how I could help.

Thanks for the input, @David_K.

@stasitemanager, I did find a helpful article with some troubleshooting steps for when your device is showing offline and about the recommended routing settings. Please let me know if that helps or if the issue still persists.

Regards,

Mark

[Markjosephp]

Hi John,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Regards,

Mark

[Markjosephp]

Hello stasitemanager,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours. 

Regrads,

Mark