Nest Thermostat could not found any network

[Ireneleeyip]

It is faulty, I have two thermostats, one upstair and one downstair. One could not see any network, the other one can. Try swapping those, same issue, thus nothing to do with how far the router is.

I am requesting a replacement unit

[MelbaDT · Accepted solution]

Hey Ireneleeyip, 

Thanks for swapping them out and for reaching out to the Google Nest Community. I just have a few more questions to fully understand what's going on. 

Are you getting a specific message or code on the non-working one when trying to get it connected to your WiFi network? If yes, what is it? Also, have you tried connecting it to another WiFi network or a mobile hotspot if available?

Best, 

Melba

[MelbaDT]

Hey there, 

Checking back in — still need our help here? If yes, could you please provide the answers to the questions above so we could keep the ball rolling?

Best, 

Melba

[MelbaDT]

Hi, 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best, 

Melba