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Connect to Google Home to continue setup

ShearBlonde
Community Member

I reset the thermostat to correct WiFi disconnected problem. When it restarted, I was instructed to “Continue Setup in Google Home App.” However, when the app searches for my device, it fails. 

I’ve verified my network is online and working, even restarted the modem/router, but to no avail.

 

Please help, the weather is getting hot and we need the thermostat to work!

3 REPLIES 3

MelbaDT
Community Specialist
Community Specialist

Hey ShearBlonde, 

 

Sorry for the delay but help's here. 

 

Do you happen to have the new Nest Thermostat? If yes, did you reset the account's account connection or did you do a full factory reset? Also, have you tried force closing the relaunching the Google Home app before trying the setup again? I also suggest that you check on this step by step guide on how to install and set up your Nest Thermostat: https://bit.ly/3NyNF26

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

Checking back in should you still need our help here. If you do, feel free to reply back on this thread. 

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hi, 

 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

 

Best, 

Melba