Nest Thermostat didn't report all your energy use for two months in a row

[TC2022]

Hi

First time on the blog.  I have received both the May and June Nest report stating they had no energy use data reported by my Learning thermostat?  It was installed in October 2021.  And has no WiFi connectivity issues. My Nest app and thru Google Home is working correctly.

Suggestions?  Thank you!

[Jake]

Hey TC2022,

Sorry for the late reply. I wanted to follow up and see I could be of any help. I found an article with some details on energy history. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[TC2022]

Hi Jake - yes just received the latest Nest Home Report monthly summary report and it is now into the 3rd month where my Nest is not reporting any data.  The article does show how I can pull it up - and I do see it on my Home app and on the Nest app etc.  So not sure why the monthly report keeps stating no data from the thermostat?  Thanks for troubleshooting!

[Jake]

Hey TC2022,

Glad to be of help, and sorry to hear you are still having trouble with the monthly report not showing your data. I will be sure to check in, and see if there is a bug going on, and if there are any troubleshooting steps. I do appreciate the patience, and will be sure to reply with more details once obtained. 

Best regards,

Jake

[Jake]

Hey TC2022,

Sorry for the late reply. I wanted to follow up with you. I have found other users who are having the same trouble, and it does appear that this may be a bug. I have not found any workarounds yet, and will be sure to update you once more details have been obtained. Sorry about that.

Best regards,
Jake

[Jake]

Hey TC2022,

 I wanted to check in with you, and see if you are still having issues with seeing the energy use. Please let me know if you have any questions, as I would be happy to review further.

Best regards,

Jake

[TC2022]

Yes still getting the same notice in the monthly Nest report. Not fixed hope y'all find a solution! Thanks. Tai

[Jake]

Hey TC2022,

I am sorry to hear you are still having trouble. I will follow back up with our Team, and see if there is any solution to the issue. Thank you so much for patience.

Best regards,

Jake

[Jake]

Hey TC2022,

I am sorry for the delayed reply. I wanted to follow back up with you. I am showing the issue should be resolved at this time, and you should be able to view your energy history through the app. If you are still having any trouble, please let me know, as I would be happy to take a closer look.

Best regards,

Jake

[TC2022]

Great thanks Jake - will wait to hear back from you.  Been going on now for 3 months......  But no solutions found in any of the documentation.

Tai

[TC2022]

Hi Jake - last report this month still said no history.  I'll wait for next month's report in November and see.  Will let you know!  Thanks!  Tai

[Jake]

Hey there,

I wanted to check in with you, and see if you are still not showing any history. If you are still having trouble, I would like to escalate this to a higher team. If you could please fill out the form here, our Team will then be in contact with you for further assistance.

Best regards,

Jake

[Markjosephp]

Hello TC2022,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Also, please check your inbox and continue the conversation there as this thread will be locked after 24 hours.

Best,
Mark