Nest Thermostat eill not Connect to WiFi

[CHPilot]

I have tried everything except unistalling the app.  I have a second home 1200 miles away I do not what to loose on the app.  I have factory reset thermo, when trying to connect if finds my wifi when I try to connect it says something went wrong.

Frustrated to no end.  Please help.

[Finnie23holder]

Same issue will not connect to the wifi. Also I did a full reset bc wires were not connected . Also I turned the nest to off before removing all power to reconnect wires. Everything has been reconnected the power is back on. The nest is operating off the batteries right now because the setup stage I am at will not connect to the wifi. Not sure if this is happening because I turned the nest off. Only messages I get sre continue setup through google home app which I am doing. Second it will not reconnect while going through the setup steps

[_Scott]

I have the same issue. I'm working with Google nest support on Twitter and they helped me get a replacement thermostat. I've tried 2 refurbished nest thermostat, but neither will boot up. I'll keep working the issue. If you have Twitter you may want to contact Google nest support.

[zoeuvre]

Hi folks,

Thanks for posting here in the Community forum, and I'm sorry to hear about the situation. Let me take a look at this for you.  

@CHPilot and @Finnie23holder, could you help us with the exact message or code that appears on the app as you try to connect the thermostat to it?

@_Scott, thanks for letting us know. If by any chance you need help or more assistance, don't hesitate to reach out to us.

I'll look forward to your responses. 

Best,

Zoe 

[_Scott]

I shipped the second Nest back to Grapevine TX yesterday.

[zoeuvre]

Hi there, 

@_Scott, we're glad to hear that your replacement is now on its way to you. If you have questions or concerns in the future, feel free to start a new thread, and we'll be happy to help.

@CHPilot and @Finnie23holder, I want to check if you managed to see my response above. Please let us know if you still have questions or concerns, as we'll be willing to assist you more. 
 

Thanks,

Zoe 

[zoeuvre]

Hello there, 

@CHPilot and @Finnie23holder, I want to check if there might be anything else you needed on this or if you had any other questions. If there's more you need, just let us know.
 

Regards,

Zoe