Nest Thermostat going offline in sleep mode

[nww]

My nest thermostat and wifi setup was put in place over 4 years ago.  I had no problems until a month or 3 ago at which time the nest started going offline.  It seems to happen when I'm not around and when I either walk up to or touch he nest it goes back online.  I have other smart devices in my network and have no problems with them.  I reset the Nest and router and checked for any software updates for the Nest but it was up to date.  Battery voltage is 3.86V.  I can't be certain but I suspect the Nest is actually connected to my wifi network but the app says it is offline.  How can I fix this?

[EduardoN]

Hi @nww,

Thanks for reaching out to the Google Community Forum! I'm sorry to hear your Nest Thermostat is showing as offline in the app. I appreciate you investigating this, and I'm happy to help!

I've reviewed the information you provided, and I have a few more questions to ensure I can provide the correct troubleshooting steps:

• What Nest thermostat model do you have?
• Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the thermostat?
• Can your other devices find your Wi-Fi network name (SSID)?
• Has there been any recent change in the home Wi-Fi network?
• Do you have other Nest Devices with the same issue?

Visit our Help Center to learn more about Nest thermostat is offline.

If you have any more information that could be helpful, please let me know.

Best regards,

Eduardo