Hi there, thanks for reaching out! I'm really sorry to hear about this, but I'll do my best to help. Could you please respond to the following set of questions?
Are you seeing any wiring report or error on the thermostat and/or the app?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
Have you tried any troubleshooting steps before contacting us?
How many zones are present in your setup?
Were there any power outages recently?
