I paid for a company to install two nest thermostats in my house. The installation of the downstairs thermostat went OK. We could not install the upstairs thermostat. The wiring and wifi are good. We had to contact nest support. They told us to remove the downstairs thermostat. We did this THEN we could get the upstairs thermostat to install.
We went back downstairs and added the downstairs thermostat back on.
It appeared to work then. Today I checked and the downstairs thermostat was offline for the past 3 days. I reset it and it came back on line and dropped off three hours later so I reset it again and it dropped off line 4 hours later.
This is most definitely NOT a WIFI issue. My router is 15 feet away from the thermostat and has a direct line of sight. There is nothing but empty airspace between the thermostat and the router.
So, how do I return the thermostat for a new one and can I get Google to pay for the re-installation? I bought the thermostats from Duke Energy.
Thanks for reaching out. I'm sorry to hear that you're having an issue with one of your Nest Thermostats. I'd love to know more about this and I have a few questions:
Looking forward to your response.
I had it installed by a professional about two weeks ago. The unit is brand new, so I hope the battery is too. I check in on the device at least once a day. I assume that there would be some warning if the battery were malfunctioning.
I just rechecked and so far, it is hanging in there for the past couple of days.