Nest Thermostat (mirrored) is still stuck on step-up screen after batteries replaced

[bethpilg44]

Followed step found here https://support.google.com/googlenest/answer/9297705?hl=en to restart Nest Thermostat. Batteries have been remove and replaced and then reattached the display to the base. Still the thermostat is frozen on the "step up" screen. What can I do next? Is there another manual restart option for the mirrored nest thermostat?

[aatienza]

Hey bethpilg44,

I'm sorry for the delay and trouble. What type of Nest thermostat do you have? When and where did you purchase your thermostat? Also, what country are you located in?

Thanks,
Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie