We purchased a Nest thermostat in about 4 years ago and had it installed in our townhome. It worked great at the time but recently has no longer been able to connect to Wifi (there is no W5 error code, the wifi network appears on our phones). The unit still connects to the furnace but the battery runs low daily and needs to be taken off the wall to charge-from my understanding, because it continues to search for Wifi which runs down the battery. We've searched for fixes and have reset the device as well as the router, and went through these fixes with tech support yesterday. Ultimately we were told that the Wifi sensor had failed and since the unit was one year beyond warranty, we'd just have to purchase a new one. It's frustrating for a smart Google Thermostat to no longer be functional because of Wifi issues after only 4 years. Is purchasing a new one really our only solution at this point?
I am sorry to hear this @mstap I had the same issue within one year warrant period and Google replaced it under warranty. RMA process was a pain and they charged my credit card although I had shipped the unit on time. I had to work extensively with their support to get the the refund. I have two thermostats that are three years old and might replace with newer Honeywell thermostat at the time I replace the HVAC unit. However I might loose some of the nice features of Nest thermostat.
I just wanted to jump in real fast to see if you saw the replies here and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
