Nest Thermostat not able to draw power from my heating n cooling system

[GioMacola]

I received the following email from Google, multiple times:

Hi Jorge,

We've identified an issue with your new Nest thermostat and its ability to draw power from your heating or cooling system. Unfortunately, the issue cannot be fixed on your device, but we’d like to replace your thermostat for free. It's the least we can do for the inconvenience.

To receive your free replacement, please contact our customer support team at .... When speaking with support, please provide the thermostat's 14-character serial number that can be found on the bottom of the device above the QR code.

We apologize again for this inconvenience and look forward to helping you.

- The Google Nest team

[Kawika]

If it appears you’re not getting power to your nest thermostat or any thermostat for that matter, it’s more than likely because you have water in your condensation pan under the unit, which is activating the AC float switch and shutting down your unit. Check the pan under your unit and see if there’s water, if so, get a shopvac and vacuum the water out  Your unit should turn back on automatically. It’s to prevent your house from being flooded. I have three houses and this is happened a few times in each of the houses.

[aperezdeleon]

Hi there GioMacola!

Thank you for reaching out to our community.
 

If you received this email, we've identified an issue with your Nest thermostat. Since this thermostat won't be able to gather power from your HVAC system, you're eligible for a replacement thermostat.
 

To get your replacement thermostat rolling, complete this Contact Us form to reach our team.

If you have any other questions, make sure to keep me posted.

Regards,
Angel