Nest Thermostat not connecting to WiFi since power cut

[Magspatterson20]

Had a power cut several weeks ago and since then my Nest 3rd generation learning thermostat will not connect to WiFi. Have tried everything and reset multiple times but it just won’t connect. Any ideas on what my next step should be please? Have had the thermostat for about 6 years. 

[aguilarmateo]

Hey Magspatterson20,

Sorry to hear about the troubles you're having with the WiFi connection on your Nest Thermostat, but I'm happy to look into this for you. 

You can try these steps: 

1. Reset the WiFi connection on the thermostat itself. Go to Settings > Reset > Reset WiFi connection.
2. Check if there is an error code like https://goo.gle/4cH9Xfm;

You can contact our support department with this link, they can further assist you. 

Let me know if you have more questions. 

Best regards, 

Chris