Nest Thermostat not showing temperature on iPhone just plain screen

[Tilleyb]

I have a nest thermostat and the app installed on my iPhone and iPad.  There is no longer a temperature display showing which prevents me from changing it.  the thermostat tells me that it is connected to wifi and shows my location etc

[Ryan_G]

Hi Tilleyb,

Thanks for reaching out and we're sorry for the delay.

I'd like to try some steps to help you further. Try to foreclose the app and relaunch it. If it is still doing the same thing, check for updates for Google Home app or Nest app. You could also try to uninstall and reinstall the app. Make sure to restart your thermostat and Wi-Fi router as well.

Let me know how it goes by replying to this thread.

Best regards,

Ryan

[Ryan_G]

Hey Tilleyb,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

Best regards,

Ryan

[Tilleyb]

Hi Ryan

i still have the same problem.  The app knows where I am but still not temperature showingq

[EdwardT]

Hi folks,

Thanks for posting. I'm sorry to hear that you're still experiencing this issue. I'd love to know more about this. Could you share a screenshot of the app?

Thanks,

Edward

[Jhonleanmel]

Hi folks,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

[Jhonleanmel]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel

[ToniOlivarra]

I have the same problem with the Nest app not showing the temperature dials on my phone to change the temp. I have no idea what they are talking about when they ask about migration.

[aatienza]

Hey Tilleyb,

Chiming in to check if you have additional questions or concerns as we will be locking this thread within 24 hours. 

Let us know so we can assist you right away.

Thanks,

Archie