Suddenly lost the Nest configuration in my Android Note 8 Nest App. Will NOT let me re-add it, because the Nest App selection on the Nest itself says is already connected. Cannot get to a "Get Entry Key" selection to try to restore the connection. Did a Reset on the Ring and removed and reinstalled the Nest App on the Android. I give. How to get and "entry key".
Thanks for reaching out. I'm sorry to hear that you're having an issue with setting up your Nest Thermostat. You can only get an entry key once the Nest Thermostat is removed from the account where it's linked to. You could try resetting the Nest Thermostat back to factory defaults to get an entry key. Please click on this link to learn more about this.
We appreciate your help here, @EdwardT. @DGH, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
