Nest Thermostat not turning on heat on app

[Irlontop]

My Nest thermostat worked fine all last winter, 

Now when i try to turn the water on of turn up the room temp on the app, it does not send this to the thermostat, so the boiler does not turn on, sometimes it just says "offline"

The thermostat itself works OK and if you spin the wheel it will turn on the boiler, and then the app will turn orange like it is heating, 

But I cannot turn up temp from the app and it starts the boiler, only from the thermostat, any ideas or suggestions? 

[EdwardT]

Hi Irlontop,

Thanks for reaching out. I'm sorry to hear that you're having an issue with controlling your Nest Thermostat using your app. To isolate the issue, could you try removing the Nest Thermostat from the app and pairing it again? You can click on this link to see how to remove your Nest Thermostat from the app.

Let us know how it goes.

Thanks,

Edward

[Irlontop]

Thanks Edward, 

I do that and it works for a day or so, but then stops working again and app wont control the nest, not sure the exact period when it stops, but I have removed and added the thermostat to the app, and working, so i will test later and tomorrow and let you know when it has stopped working

[Irlontop]

Hi Edward, 

it has stopped working again, after a day or so, any other suggestions?

[EdwardT]

Hi Irlontop,

Thanks for the update. I'd love to know more about this. When the Nest Thermostat goes offline in the app, could you check if the Nest Thermostat itself disconnect from the Wifi? 

Thanks,

Edward

[EdwardT]

Hey Irlontop,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[Irlontop]

Hi Edward, 

Sorry for delay, 

So when the app goes offline the thermostat is fully online and working, just something between it and the app not working, and when the app shows as online and you turn up the temp or turn on the water it does not turn on the boiler, 

If i remove the app from thermostat and then reconnect it, it will work for a few days and then stop again, 

[EdwardT]

Hi Irlontop,

Thanks for the response. We'd like to know more about this. Please fill out this form so we could investigate further.
 

Thanks,

Edward

[EdwardT]

Hi Irlontop,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

Thanks,

Edward

[Irlontop]

Thank you for help on this one 

[Jhonleanmel]

Hey folks, 

@Irlontop, thanks for your patience. We'll be closing this thread now. Please continue your conversation with our support team through email.

Cheers,

Mel