Melba,
Regarding your questions from your email, How did you reset your thermostat? Did you select "All Settings" or just the "Account connection"? Is this the 2nd generation Nest Learning Thermostat? Once the reset was completed, were you able to successfully add this thermostat back to your account and WiFi network?
Below are my answers -
? - How did you reset your thermostat? Did you select "All Settings" or just the "Account connection
A - I choose “All Settings” and I have reset using that selection twice
? - Is this the 2nd generation Nest Learning Thermostat?
A -Yes, this is a second Generation – I do have 2 units (Family Room and Hallway), both were purchased at the same time and are second Generation. Hallway is the one we are having issues with/
? - Once the reset was completed, were you able to successfully add this thermostat back to your account and WiFi network
A -when looking at the display on the thermostat, Settings, Network, it list our WiFi name and gives the WiFi icon. So, I must assume it is connected to our network. However, I can not get an “Entry Key” for the Nest app nor can I get it to update the program version from 5.9.4-5. No, it is not connected to my account.
Prior to me trying to get this thermostat working, both thermostats (Family Room & Hallway) were listed on my account. When I used the app on my phone, Family Room was connected, however Hallway always showed not connected. Since I reset my thermostat, Hallway no longer is displayed on my phone.
Hope this helps.-
Best - CamperDad
