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Nest Thermostat set up in Goolge home but not Nest app and now I can't add sensors

Kaclmart
Community Member

When we originally set up our Nest Thermostat, we did it through google home and not through the Nest App. We now have a sensor we want to connect and it has to be done through the Nest app. However, the Nest App doesn't show our thermostat. How do I get it to recognize it? There isn't a code for me to insert anywhere. 

1 Recommended Answer

David_K
Platinum Product Expert
Platinum Product Expert

If you setup the thermostat in the Google Home app, you have the Nest Thermostat (2020 model), which is not compatible with the Nest Temperature Sensor, unfortunately. That sensor requires the Nest Thermostat E or Nest Learning Thermostat models.

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1 REPLY 1

David_K
Platinum Product Expert
Platinum Product Expert

If you setup the thermostat in the Google Home app, you have the Nest Thermostat (2020 model), which is not compatible with the Nest Temperature Sensor, unfortunately. That sensor requires the Nest Thermostat E or Nest Learning Thermostat models.