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Nest Thermostat stopped recognizing C wire

AnnD
Community Member

My Nest Thermostat has worked fine for about a month, then suddenly shows an error code stating that there is no power to the C wire. 

Any information on why this would happen?

3 REPLIES 3

aatienza
Community Specialist
Community Specialist

Hey AnnD,

 

I’m sorry you’re having trouble with this. No worries, we'll check this out. What type of Nest thermostat do you have? Did you make any changes on your thermostat? Also, have you tried any troubleshooting steps to fix this?

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey AnnD,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey AnnD,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie