Nest Thermostat - 'unsubscribe' from Rush Hour in Canada

[Mike-S]

Hello everyone

I have a Google Nest thermostat installed in my home in Canada.  I purchased it without any discount or rebate from my utility.  I have not signed up for any such rebates, nor have I signed up for the Rush Hour service with Google during setup.  Last night we entered a rush hour prep phase where it tried to cool my house to 21C and shut off for a period of time.  This feature is not useful to me - it freezes my basement and leaves the rest of the house too cold.  It's an old house and leaky so if the AC is off for even an hour it gets too hot.  And it will never reach 21C even if I wanted it to.  So this 'feature' effectively costs me more money and makes life inconvenient and uncomfortable.

I factory reset the Nest and removed my account from the Home App then set it up from scratch based on advice this would remove the rush hour feature.  I specifically declined the rush hour feature during the setup too.  All went well, then an hour later it seemed very warm in the house.  I found the thermostat in rush hour mode with the temp set to 25C for up to 3hrs which is WAY too warm for a 100yr old house.

I tried the 'unsubscribe' phone number 1-855-469-6378 and a message says "This number is no longer active".

I tried signing up to the Google Nest Renew website as I read it might be possible to cancel rush hour from there, but that's only available in the continental US.

So where to go from here?  About ready to rip it out and get a Ecobee or Wyze.  It's not about the cost so much as the control being taken away from me by something I neither requested - and worse - specifically declined.

All I want is a smart thermostat I can control from my device or the wall unit and will stay exactly where I put it until I choose a different setting - is that too much to ask?

Anyway, rant over, hopefully someone here can help me out with this.

Thanks so much in advance,

Mike

[David_K]

To unenroll, the best thing to do is contact the Google Nest support team directly. To do that:

1. Go to Contact Us - Google Nest Help
2. Select "Thermostats", type a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step" until you see the contact options.
4. Choose to get a call or call or chat with the team as available in your country.

[Mike-S]

Hi David

Thanks so much for that info.  It actually worked, got through right away, had to wait about 30 mins on hold for another depatrment but I'm assured that I have been un-enrolled from the utility company 'APS DR'.  Weird, because it's a US utility company and I'm in Canada...  Anyway, thanks again, and I hope this chat helps others in the same position as me.  Regards, Mike

[David_K]

No problem, all the best!

[Jenelyn_O]

Hi folks,

Thanks for reaching out. I'm glad to hear that you were able to get in touch with our phone support and fix your concern. Please feel free to create a new thread if you have any questions or concerns, as we'll be willing to assist you from there. Otherwise, I'll be locking this thread after 24 hours.

I appreciate the help, @davidking.

Best,

Jenelyn