Nest Thermostat upgrade

[Luckydog1959]

need another email on the nest thermostat upgrade I thought I had a 3rd generation due to size of display. I now believe I have a generation 2

[jenniffert]

Hi Luckydog1959,

Thanks for reaching out here in the community! I understand that you're looking for another promo code discount to upgrade your Nest Learning Thermostat (2nd gen). I'd be happy to assist you with this.

Please note that eligible customers were sent one email with an upgrade offer per home structure for their Nest Learning Thermostat (1st or 2nd gen). If you can't locate it, please check your spam or junk folders first, as the email may have been filtered there. I suggest searching the email inbox associated with your thermostats for the subject line: 'Important service update for your Nest Learning Thermostat (1st or 2nd gen)'. 

To confirm which generation you have, please refer to the following article. It shows the differences between the displays and the most notable difference between the bases: How to tell which Nest thermostat you have.

Keep me posted.

Best regards,

Jenniffer

[Luckydog1959]

I received the promo code for my nest but erased it and can’t get it back. I erased the email because I assumed it did not apply to me as I thought I had a gen 3. Turns out I had a gen 2 and would like another promo code. You can only use one promo code per serial number so I dont understand why this has to be so hard. Please resend me a promo code. Thank you.

[jenniffert]

Hi Luckydog1959,

Thanks for your reply! I appreciate you sharing those details, and I know that the process to get a new code to upgrade your Nest Learning Thermostat (2nd gen) has been taking longer than expected. Let's get this sorted out!

To effectively assist you and find the best solution, the team would like to learn more about this situation. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Keep me posted.

Best regards

Jenniffer

[Luckydog1959]

When I went into the community board I seen the form, filled it out and sent it in.

Thanks for your help and I look forward to some sort of resolution.

[Luckydog1959]

I do not see a form to fill out attached to your reply? I have no idea why? I open your email on my phone. Where is the form you would like me to fill out? Thanks.

[jenniffert]

Hi Luckydog1959,

Thanks for your reply! I can certainly assist you with finding the form. To access it, please scroll up in this conversation until you find my previous message. You'll see the words 'this form' highlighted as a clickable link there—just click it to open the form.

Please let me know if you were able to locate it.

Best regards,

Jenniffer

[Luckydog1959]

I found filled out the form put my serial number in and still getting sent from one department to another. Please resolve. Thanks.

[jenniffert]

Hi Luckydog1959,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.

Let me know if you have more questions.

Best regards,

Jenniffer

[Luckydog1959]

Thanks hopefully it will go smooth!

[Luckydog1959]

I answered all the same questions again gave my serial number again explained I erased the original email now they are trying to say the promo code was redeemed which is not try. Prove to me the promo code for that serial number was redeemed and if so what address or who got it because I sure didn’t. 

[jenniffert]

Hi Luckydog1959,

Thanks for the update on the case!

I understand that this is a bit of a long process because it's necessary to review all the details before we can create or issue a new promo code.

Since it says that the promo code has already been redeemed when you believe it hasn't, please reply to the team's email if you received one. They have more options to conduct a further investigation.

Keep me posted.

Best regards,

Jenniffer

[Luckydog1959]

The “Team” finally sent me a promo code unfortunately when I went to use it. The promo code that was sent to me will not work in Canada. This is absolutely incredible. I have reached out to the team again. It seems like they don’t look or pay attention to the information I’ve already gave them several times.

[jenniffert]

Hi Luckydog1959,

Thanks for following up! I'm sorry for the inconvenience you experienced when trying to redeem the new promo code in Canada. I understand that this is not the experience you expected. To look into this for you, could you please share your case ID?

Best regards,

Jenniffer

[Luckydog1959]

Case number 7-1542000040301. Then it said you were out of polished silver and obsidian.

[Luckydog1959]

I contacted the store, contacted the team site didn’t work was told to wait 24 hours before trying again waited over 24 hours tried again still can’t redeem promo code seems like your site has issues or you guys are playing with like a cat does a mouse.