Nest Thermostat will not connect to Wi-Fi

[BrianI]

My Nest Learning Thermostat will not connect to the home Wi-Fi. I am able to connect to the thermostat with the Nest app on iOS. I've tried resetting and updating all network hardware, manually entering the network info, rebooting and resetting the thermostat. No error codes, just the message about not finding a network. I've tried all the online troubleshooting. What's left to do?

[MelbaDT]

Hey BrianI, 

Sorry to hear about what's going on with your Nest Learning thermostat. I want to dig deeper into this. 

A few questions — has this thermostat worked on this same WiFi network before? If yes, were there recent changes made on the actual thermostat or your WiFi network before this started happening? Also, have you tried connecting it to another WiFi network or to your phone's mobile hotspot?

Best, 

Melba

[Ryan_G]

Hey everyone,

I'd like to jump in here and check if you've seen Melba's response. Let us know if you need more help by replying to this thread.

Thank you for your help, Melba.

Regards,
Ryan 
 

[Ryan_G]

Hey there,

Thanks for being here in the Google Nest Community. 

I'd like to bump in here and make sure that you’ve seen our response.
Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,
Ryan
 

[BrianI]

@MelbaDT 

Yes. The unit connected to the Wi-Fi, but it has been some time since it has. There have not been any network changes in over 2 years and the unit does not detect any wireless networks so connecting to a phone will not work. Thanks for your suggestions.  

[Ryan_G]

Hi BrianI,

Thanks for the reply and we're sorry for the delay.

We'd like to further isolate what's going on by trying to connect it to a different Wi-Fi network. We could use your mobile phone's hotspot if there's no other Wi-Fi router available. Also, you could reset your Nest Thermostat network and see how it goes.

Regards,

Ryan

[MelbaDT]

Hey there, 

Checking back in — how's it going? Have you had the chance to try the suggested steps above?

Best, 

Melba

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba

[BrianI]

@Ryan_G 

@MelbaDT 

As mentioned in my previous reply the unit does not recognize any wi-fi networks so connection to a phone or other hotspot is not possible. I did a reset this weekend and the issue of not finding wi-fi networks persists. 

Thanks.

[MelbaDT]

Hey Brianl, 

Understood — thanks for trying. When and where was this bought? Also, what country are you in?

Best, 

Melba

[BrianI]

@MelbaDT 

I’m in the US. The thermostat is probably over 2 years old and was purchased from Lowes. Thanks. 

[MelbaDT]

Hey there, 

Got it — could you fill out this form and let me know once done: https://goo.gle/3BICUaB

Best, 

Melba

[BrianI]

Ok. Done. 

[Jeran]

Hiya BrianI,

I'm just checking up on this thread. You mentioned you were able to fill out that form, however, I wasn't able to find a case for you. Were you able to submit the form and have someone from Nest Support reach out to you?

Best regards,

Jeran

[BrianI]

Hi Jeran,

I did fill out the form and have not heard from anyone. Should I do the form again?

Thanks,

Brian

[Jeran]

Hey there BrianI,

If you don't mind, since I didn't see any case on our end. Just let me know when you finish, then I'll check again.

Best regards,

Jeran

[BrianI]

OK. I just submitted the form.

Brian

[Jeran]

Hiya BrianI,

Awesome, I see that case! You should have someone from the Nest Thermostat team reach out to you via e-mail, so feel free to continue the conversation over there. I'll keep the thread open a bit longer, just to be safe.

Best regards,

Jeran

[Jake]

Hey Cancer171,

I wanted to follow up and see I could be of any help. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey Cancer171,

I wanted to check in and see if you are still in need of any help with your device. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[EdwardT]

Hi folks,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

[Cancer171]

Hello team. My name is George Stephan. I live in US. Bought nest thermostat from Home Depot. It does not connect to my Wi-Fi at home. We have tried several times. Please help