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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 5045 Views
  • 0 replies
  • 5 kudos

Heatlink not working. Only powering up through direct USB connection.

No heating from today. Thermostat powering up and connecting to heatlink when heatlink connected to USB. If no USB to heatlink, no lights on. Heatlink says manual but boiler not coming on.BOiler is working (hot water working. It is not connected to h...

WP1 by Community Member
  • 145 Views
  • 1 replies
  • 0 kudos

Another case of Nest not talking to boiler

I've read many threads and answers on the topic, but nothing worked for me. Here is some background, along with what I have tried: We have radiant heat and I had turned the thermostats off for the summer (since we don't have AC). When I tried to turn...

TheFrog by Community Member
  • 291 Views
  • 4 replies
  • 0 kudos

Heat Link Replacement

Hi, I received an email last week which said "We’ve identified an issue with your Heat Link, which connects your thermostat to your heating system. This issue could cause your thermostat to lose power unexpectedly." I then go to the linked website an...

joepatr by Community Member
  • 361 Views
  • 2 replies
  • 0 kudos

Sharing nest app

Really struggling to get my Wife's phone onto Nest app.....I have added her via Google Home but the user interface is poor. How do I give her access to Nest app where she can get full access to schedules and hot water etc?Does she choose my Google ac...

Rowlstar by Community Member
  • 218 Views
  • 4 replies
  • 0 kudos

Resolved! AC compressor turns on instead furnace

My AC is turning on when I select the heat function. When using the Cool function, my AC has worked all summer. I tried both heat pump off and on and that makes no difference even though I don’t have a heat pump. If I use my old thermostat, my furnac...

kevin80 by Community Member
  • 494 Views
  • 5 replies
  • 0 kudos

Nest thermostat app

I messed my app and had to reinstall but now can’t connect with the thermostat without the key code. When I follow instructions to get key code on thermostat it tells me already installed and won’t give me a key code. Help.

annagan by Community Member
  • 279 Views
  • 4 replies
  • 0 kudos

Nest Thermostat Heating Issue With Heat Pump and Aux Heat

I hope that I'm not asking a previously answered question, but I did quickly search for an answer and did not find one. How can I configure the Nest Thermostat so that my heat pump and aux heat (electric forced air furnance) can not run at the same t...

Resolved! VisionPRO IAQ to Nest Learning Thermostat

I am wanting to replace a VisionPRO IAQ with a Nest Learning Thermostat.Is this possible?Please let me know if this can work.Here is a list of my HVAC hardware. NameCompanyModel NumberManualHeat PumpGoodman ManufacturingGSH130481A Ahttps://www.manual...

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