Nest Thermostat won’t connect to WiFi

[joshut14]

Nest thermostat won’t connect to WiFi. I restated it, removed it from my app, but am unable to add it back as it won’t connect to WiFi. No internet issues and my upstairs nest thermostat is connected just fine. Nothing has changed with my WiFi, the thermostat just disconnected from it about a week ago and I’ve been unable to get it connected since. Seems defective. Please help!

[David_K]

Try these steps:

https://support.google.com/googlenest/answer/9243422

[joshut14]

Tried every suggestion in that list and still can’t connect to WiFi. The thermostat isn’t picking up any WiFi, including our house, neighbors, or my cell phone hotspot.

[joshut14]

Hello! Is there anything I can do about this? My thermostat doesn’t recognize any WiFi networks, even though there are several available and am not having issues with any other devices connecting. 

[EdmondB · Accepted solution]

Hello joshut14, 

I'm sorry to hear about your experience on your Nest thermostat. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Thanks for the help, @David_K.
 

Best,
Edmond

[joshut14]

Just filled out the form. Let me know what the next steps are. 

[EdmondB]

Hi there,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon.

Regards,
Edmond 

[joshut14]

Hello - just following up on this. I still have yet to receive an email from your team regarding this issue. Please let me know when I can expect to get some help. 

[Jenelyn_O]

Hi there,

I'm sorry that it's taking too long. I made a follow-up on our team. Please bear with us.

Best,

Jenelyn

[Jenelyn_O]

Hi joshut14,

I checked your case and our support team sent you a message. Please continue the conversation there, and let us know if you have questions.

Thanks,

Jenelyn