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Nest Thermostat won’t connect to WiFi

joshut14
Community Member

Nest thermostat won’t connect to WiFi. I restated it, removed it from my app, but am unable to add it back as it won’t connect to WiFi. No internet issues and my upstairs nest thermostat is connected just fine. Nothing has changed with my WiFi, the thermostat just disconnected from it about a week ago and I’ve been unable to get it connected since. Seems defective. Please help!

1 Recommended Answer

EdmondB
Community Specialist
Community Specialist

Hello joshut14, 

I'm sorry to hear about your experience on your Nest thermostat. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Thanks for the help, @David_K.
 

Best,
Edmond

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9 REPLIES 9

David_K
Platinum Product Expert
Platinum Product Expert

joshut14
Community Member

Tried every suggestion in that list and still can’t connect to WiFi. The thermostat isn’t picking up any WiFi, including our house, neighbors, or my cell phone hotspot.

joshut14
Community Member

Hello! Is there anything I can do about this? My thermostat doesn’t recognize any WiFi networks, even though there are several available and am not having issues with any other devices connecting. 

EdmondB
Community Specialist
Community Specialist

Hello joshut14, 

I'm sorry to hear about your experience on your Nest thermostat. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Thanks for the help, @David_K.
 

Best,
Edmond

joshut14
Community Member

Just filled out the form. Let me know what the next steps are. 

EdmondB
Community Specialist
Community Specialist

Hi there,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon.

Regards,
Edmond 

joshut14
Community Member

Hello - just following up on this. I still have yet to receive an email from your team regarding this issue. Please let me know when I can expect to get some help. 

Jenelyn_O
Community Specialist
Community Specialist

Hi there,

 

I'm sorry that it's taking too long. I made a follow-up on our team. Please bear with us.

 

Best,

Jenelyn

Jenelyn_O
Community Specialist
Community Specialist

Hi joshut14,

 

I checked your case and our support team sent you a message. Please continue the conversation there, and let us know if you have questions.

 

Thanks,

Jenelyn