Nest Thermostat won’t load on my Display

[McEvillyM]

My Nest Thermostat is connected and working just fine in the Google home app but the Google Display and speakers around the house won’t respond to voice commands for the thermostat. The display just says it’s “still loading”. It’s been like this for 2 days. Any help is appreciated.

[CoolingWizard]

It is my understanding that the Google Hub Max Display and the Google Mini speakers communicate with the Google Home app data to control the Nest Thermostat.  They do not directly control the thermostat.  If you are having a a problem, make sure all devices use the same account email.  Ensure the Hub Max and speakers are registered in your Google Home app. 

The AC Cooling Wizard

[Jenelyn_O]

Hi there,

Thanks for reaching out. Were you able to try the suggested steps provided above? Let us know if it works. 

I appreciate your help, @CoolingWizard.

Best,

Jenelyn

[McEvillyM]

Everything that you suggested was already done. So no this did not help mg issue. Thanks for trying though.

[Jenelyn_O]

Hi McEvillyM,
 

Thanks for the update. We'd like to dig deeper into that. Could you please fill out this form with the needed information and let us know once you're done?
 

Regards,

Jenelyn

[Jake]

Hey there,

I wanted to check in and see if you managed to see Jenelyn's post. Please let me know if you have any trouble with the form, as I want to ensure you are being helped.

Best regards,
Jake

[LovelyM]

Hello McEvillyM, 

It's us again. Did you happen to get that form filled out? Let me know if you have questions about it.

Cheers,
Lovely

[LovelyM]

Hi again McEvillyM, 

It's been a few days since your last reply — we're going to lock the thread within 24 hours. If you have further concerns, please feel free to create a new post.

Many thanks,
Lovely