Nest Thermostat: won't register on my new android phone

[bohicaman98]

Trying to log in, several attempts to reset pword, even tried to start over. Asks for QR code which doesn't exist on my older thermostat.  Still works to cool home but can't control with my app like I used to since I changed phones.  I'm in a circular cluster F of auto-communications. Help!

[MelbaDT]

Hey bohicaman98, 

Sorry to hear about your experience but thanks for reaching out. I want to dig deeper into this. 

A few questions — what specific Nest thermostat is this? Did you login to the your new phone's Nest app using the same email address you used to set up this thermostat? Also, did you reset first your thermostat before attempting to add it to your new phone's Nest app?

Best, 

Melba

[Ryan_G]

Hey everyone,

I'd like to jump in here and check if you've seen Melba's response. Let us know if you need more help by replying to this thread.

Thank you for your help, Melba.

Regards,

Ryan 

[Ryan_G]

Hey there,

Thanks for being here in the Google Nest Community. 

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,

Ryan