Nest learning thermostat

[Pipala]

One of our nest thermostats is not connected to our WiFi.  This happened about 4 days ago.  I have tried all the suggestions, reset the thermostat, reset the WiFi, manually try to connect, checks battery, checked ping strength, and anything else suggested, but it is not connecting nor is it finding our WiFi.  Help please.  We have a google WiFi and many google and nest products in it with no problems, so I don’t understand why this thermostat is having one.  I don’t know our platform

[R6pilot]

I’ve had this problem before and what I did was take the face of the nest off the wall and find a mini usb to connect to the back.  Plug it in for 15 mins or so and then return it to the base.  Do another reset and see what happens.  

[Pipala]

Thank you I’ll try that

[MelbaDT]

Hey folks, 

Sorry for the delayed response but thanks for answering here and for your suggestion, R6pilot. 

Pipala, I'm chiming in to check if you're all good here. Have you had the chance to try the suggestion above already? If yes, how is it?

Best, 

Melba

[Ryan_G]

Hey everyone,

I'd like to jump in here and check if you've seen Melba's response. Let us know if you need more help by replying to this thread.

Thank you for your help, Melba.

Regards,

Ryan 

[Ryan_G]

Hey there,

Thanks for being here in the Google Nest Community. 

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,

Ryan