My app won’t connect to the thermostat to allow me to control it from the app. I have Bluetooth on. I am standing right by it. Just keeps saying unable to connect try again. It was connected to an old email but it was a work email and I no longer work there. So I made a new email but now won’t connect. Any suggestions?
Thanks for reaching out here in the Google Nest Community.
I'd like to check a couple of things for us to further isolate the issue. Since you have a new email, it would help to perform a complete reset on your Nest Thermostat and then complete the set up using the Google Home app.
Let me know how it goes by replying to this thread.
I wanted to check in and see if you managed to see Ryan's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.
I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.
I am sorry to hear you are still having trouble connecting the device to the app. Do you mind me asking if you can log in to the old account, and change the email address there? Here is an article with more details on how to do that. If you aren’t able to change your email address, you’ll have to reset your Nest products and then set them up again in the new account.
I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
