Nest Thermostat

[pjsenk62]

Since migrating to Google, I cant read or adjust my older Nest thermostat from either the Nest App or the Google home app. How do I fix this? I want to add a second Nest thermostat for another zone, but I won't install it until I can fix this.

[Jake]

Hey there,

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. Is your device showing offline? Have you tried resetting the device? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[pjsenk62]

Hi Jake:

I’m not sure what you mean by showing offline. But after I migrated to Google, all I see on my iPhone and desktop is the screen that says “Home” and “Away.” Oddly enough, my wife’s iPhone still has all the features displayed: temperature settings, schedule, etc. She did not migrate to Google.

I’ve reset the thermostat, reinstalled the Nest app and the Google Home apps on my phone. No change. 

Any other ideas?

Paul

[Markjosephp]

Hello pjsenk62,

I'm sorry for the late reply, and I know it has been a while, but I wanted to ensure that everything is covered here.

How's it going with your thermostats? Have you managed to login to the Nest app? If you already have your thermostat connected to the app, there's no need to reset it; just make sure to sign in with the email address associated with your thermostat.

If there’s anything else I can help you with, please let me know.

Regards,

Mark

[EmersonB]

Hi everyone,

@pjsenk62 I'm dropping by to ensure that everything is covered here. How's it going with your Nest Thermostat? We would appreciate it if you could share with us the information we're asking above. In case you have an update, you know where to find us.

I appreciate the help, Jake and Mark.

Best,
Emerson

[EmersonB]

Hello pjsenk62,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.
 
Thanks,
Emerson