12-24-2022 07:30 AM
I been on the phone with Google for 2 hours to try and unenroll with the rush hour rewards program. I think this is crazy you can't find no help to turn this dum feature off. Google and con Ed failed me.
12-27-2022 10:58 AM
Hi Brooknice,
Thanks for posting and sorry for the inconvenience this has caused you. Could you provide the case ID from when you reached out to our support team.
Best,
Mel
12-30-2022 03:53 PM
My case number is 5-0490000033139
12-30-2022 01:47 PM
Hi there,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
Thanks,
Juni
12-30-2022 03:52 PM
My case number is. 5-0490000033139
I would like to unenroll in the rush reward
02-07-2023 01:00 PM
Hi there,
@Brooknice, I saw your post and wanted to chime in. I just want to confirm if you tried to do the suggested steps provided by wsrb? Please let me know if you still have questions or concerns.
Thank you for your help @Jhonleanmel , @Juni and @wsrb.
Regards,
Jenelyn
02-10-2023 01:17 PM
Hi everyone,
@Brooknice I'm dropping by to ensure that everything is covered here. How's it going with your Nest Thermostat? We would appreciate it if you could share with us your update. Let us know if you have more questions in mind.
I appreciate the help, Mel, Juni, wsrb and Jenelyn.
Best,
Emerson
02-11-2023 03:07 PM
Hello Brooknice,
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.
Thanks,
Emerson
01-24-2023 08:07 AM
I just sat on a call with Google for 45 minutes to unenroll, which they say can only be accomplished by calling in. After putting me on hold three times during that call they finally said they will send me instruction via email for how to unenroll. To help other frustrated users I thought I'd include those here.
How to cancel Nest Rush Hour on line:
On a computer
On a mobile device