Rush hour rewards cant unenroll

[Brooknice]

I been on the phone with Google for 2 hours to try and unenroll with the rush hour rewards program. I think this is crazy you can't find no help to turn this dum feature off. Google and con Ed failed me. 

[Jhonleanmel]

Hi Brooknice,

Thanks for posting and sorry for the inconvenience this has caused you. Could you provide the case ID from when you reached out to our support team.

Best,

Mel

[Brooknice]

My case number is 5-0490000033139

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Brooknice]

My case number is. 5-0490000033139

I would like to unenroll in the rush reward

[Jenelyn_O]

Hi there,

@Brooknice, I saw your post and wanted to chime in. I just want to confirm if you tried to do the suggested steps provided by wsrb? Please let me know if you still have questions or concerns.

Thank you for your help @Jhonleanmel , @Juni and @wsrb.

Regards,

Jenelyn

[EmersonB]

Hi everyone,

@Brooknice I'm dropping by to ensure that everything is covered here. How's it going with your Nest Thermostat? We would appreciate it if you could share with us your update. Let us know if you have more questions in mind.

I appreciate the help, Mel, Juni, wsrb and Jenelyn.

Best,
Emerson

[EmersonB]

Hello Brooknice,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.
 
Thanks,
Emerson

[wsrb]

I just sat on a call with Google for 45 minutes to unenroll, which they say can only be accomplished by calling in.  After putting me on hold three times during that call they finally said they will send me instruction via email for how to unenroll.  To help other frustrated users I thought I'd include those here.

How to cancel Nest Rush Hour on line:

On a computer

1. Sign into the Nest Renew portal.
2. Choose the home with the Nest Renew subscription that you want to cancel.
3. At the top right, click the Google Account icon.
4. Verify that the Google Account shown is the one you used to enroll in Nest Renew for the account you wish to cancel.
5. Tap Settings › Cancel (next to your Nest Renew ID number).

On a mobile device

1. Sign into the Nest Renew portal.
2. Choose the home with the Nest Renew subscription that you want to cancel.
3. At the top right, tap the Google Account icon.
4. Verify that the Google Account shown is the one you used to enroll in Nest Renew for the account you wish to cancel.
5. At the top left, tap Menu E.
6. Next to the home address, tap the down arrow y
7. A list of homes that are connected to Nest Renew will appear. Choose the home with the Nest Renew subscription that vou want to cancel.
8. Tap Settings > Cancel (next to your Nest Renew ID number).